Privacy Policy | luckyi Official Casino Platform Philippines

Last Updated: 2026-08-21

What we collect: Identity details, payment info, and technical device data.
Why we collect it: To manage your account, process payments, and prevent fraud.
Who sees it: Only authorized staff and essential service partners (payment/KYC).
How long we keep it: For the life of your account and as required by PH law.
Your control: You can request data access or deletion via our support channels.

Introduction and Scope

This Privacy Policy describes how luckyi collects, uses, and protects information from users within the Philippines. By registering an account or using our services, you agree to the practices described here.

This policy applies exclusively to the luckyi platform. It does not cover third-party websites, external payment portals, or other services you may visit after leaving our domain. We encourage you to read the privacy statements of any third-party site you encounter.

Personal Information We Collect

Account and Identity Data

We collect basic registration details to create your account and verify your identity, ensuring you meet the legal requirements to use our platform.

Verification Documents

To comply with Know Your Customer (KYC) regulations, we may request government-issued IDs or proof of address to prevent identity theft and fraud.

Payment Data

We collect necessary transaction details to process your deposits and withdrawals securely via our partner payment providers.

Gaming and Transaction Activity

We record your game history, betting patterns, and transaction logs to manage your account and identify potentially problematic gambling behavior.

Technical and Device Data

We automatically collect IP addresses, browser types, operating systems, and device identifiers to optimize performance and enhance security.

Support Records

Communications sent to our support team are stored to resolve your queries and improve our service quality.

How We Collect Data

We obtain information through three primary channels:

Directly from you: Information provided during registration, KYC verification, and when contacting support.
Automatically: Data gathered through cookies and server logs as you navigate the site.
Partner Providers: Data from our payment processors and identity verification services to confirm transaction and identity validity.

Why We Use Data

Your data is used for the following critical purposes:

Account Management: Maintaining your profile and providing a personalized experience.
Financial Processing: Facilitating deposits and withdrawals of PHP.
Compliance: Verifying age and identity to adhere to gambling laws in the Philippines.
Security: Detecting and preventing fraud, money laundering, and multi-accounting.
Legal Obligations: Fulfilling requirements set by relevant regulatory bodies.
Marketing: Sending promotions and bonuses, but only if you have provided explicit consent.

When We Share Data

We do not sell your personal data to third parties. We only share information in these specific scenarios:

Essential Service Providers: With partners who handle payment processing, identity verification, and technical infrastructure.
Legal Requirements: When compelled by law or requested by authorized regulatory agencies to prevent illegal activities.
Security Partners: With technical providers who help us defend the platform against cyber-attacks.

How We Protect Data

We employ robust security measures to ensure your information remains confidential:

Encryption: All data transmitted between your device and our servers is encrypted.
Access Control: Access to personal data is restricted to a limited number of employees who require it for their job functions.
Data Isolation: Sensitive payment information is handled by specialized providers and is not stored in plain text on our servers.
Continuous Monitoring: Our systems are monitored for suspicious activity to preemptively block threats.

Cookies and Tracking

We use cookies to enhance your gaming experience and analyze site traffic. For a detailed explanation of how we use tracking technologies and how you can manage them, please visit our Cookie Policy.

Your Rights

As a user, you have several rights regarding your personal data:

Access and Correction: You may request a copy of your data or update inaccurate information.
Deletion and Portability: You can request the deletion of your account and the removal of associated data.
Objection and Withdrawal: You may object to certain processing activities or withdraw your consent for marketing.

To exercise these rights, please contact our support team via the channels available on our Support page.

Note: Due to gambling regulations and anti-money laundering (AML) laws, certain data must be retained even after account closure.

How Long We Retain Data

We retain your personal information for the duration of your active relationship with luckyi. Once an account is closed, we will only keep data for the timeframe required by applicable law in the Philippines to ensure legal and regulatory compliance.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will terminate the account immediately and void any winnings. Parents or guardians who suspect a minor is using our platform should report it immediately via the Support page.

Cross-Border Transfers

Some of our technical and payment providers operate outside the Philippines. By using our site, you acknowledge that your data may be transferred to these jurisdictions. We ensure that all such transfers are governed by strict safeguards to maintain a level of protection consistent with our policy.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates are published directly on this page. We encourage you to check the "Last Updated" date at the top of this page periodically to stay informed.

Contact Us

If you have any questions or concerns regarding your privacy or the handling of your personal data, please reach out to us through the official contact methods listed on our Support page.